Terms and Conditions

Sugar Plum Tree is a registered Australian business, ABN number 48 619 254 593.

We accept secure and easy electronic payments through Credit Card Payment, PayPal, Direct Deposit, or AfterPay. 

Direct Deposit details:

Account Name: Sugar Plum Tree
BSB: 923100
Account: 13951600
Bank: ING Direct

Please note: unless otherwise stated, we required direct debit payments to be received within 3 working days of your order being placed. Payments not received by this time may be relisted and your order cancelled.

If you do not wish to use paypal or direct deposit please contact us for alternative payment method.

Items will be posted once payment is received.

For details on After-Pay, please click here.

For terms and condtions on LayBuy please click here.

 

Custom Orders

We happily take custom orders where possible dependent on material availability and time frames. 

Please allow 4 weeks (dependent on item) for delivery on all custom orders.

 

Postage & Delivery

All orders within Australia are covered under a flat postage & handling fee of $10.00 for EXPRESS Australian parcel post from Perth, Western Australia.

INTERNATIONAL orders are covered under a flat postage & handling fee of $25.00 for trackable parcel post from Perth, Western Australia.

Sugar Plum Tree does NOT take any responsibilty for any postal articles that have tracking provided and are lost during transit. If you would like INSURANCE added to your parcel, please contact us so we can send you an invoice for it.


Refunds

If you find you have received a genuinely faulty item please contact us with 14 days and we will be happy to replace your order if possible or refund your money. We will require the item to be sent back to us for review at your own cost and via registered post. We do not take responsibility for items lost in the post.

Please note: we do not refund or replace for change of mind.


Pricing

All prices are in Australian dollars, GST is not included. Prices are subject to change without notice.

Safety

Please note: Some Sugar Plum Tree items may contain small parts (i.e buttons or in accessories) that if become loose may be a choking hazard to children under the age of 3. Sugar Plum Tree strongly suggest parent’s supervise their children while wearing these accessories & items of clothing and if become loose reattached parts firmly.

Privacy

We comply with the Privacy Legislation Acts of the Commonwealth and State Governments of Australia and in accordance with the Acts we recognise each persons right to privacy and confidentiality.

As such:
* Only relevant personal information will be collected with prior Consent.
* Requests for personal information can be made by contacting us.
* Personal information will not be disclosed without prior consent from the individual.
* This web-site can be viewed without disclosing personal information.
* Any personal information provided through our web-page forms is protected by this Privacy Policy.
* All confidential information will be archived or disposed of securely.
* We do not sell or share email addresses or any other information collected at this web site.

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